Crossbar AND WEBSITE FAQ'S

SETTING UP THE CROSSBAR MOBILE APP

1. Download and install the Crossbar Mobile app - available on Apple iOS and Android (Click link to the right)
2. Login using the same email address and password that you used to create your Crossbar account 
3. Two menu choices: Family Calendar and Teams:

• Family Calendar - shows practice and game calendars for registered players. Subscribe to your Family Calendar by clicking on the cloud icon, which allows you to sync to your calendar on iOS/Android calendar applications.

• Teams - lists the teams that your players are rostered on. 'Team' will take you to the Team Page. 'Schedule' will show the team schedule. 'Roster' will show the team roster. Selecting a player will show their parent/guardian contact details. 'Chat' allows you to chat with other parents/guardians on the team.

HOW DO I CHANGE MY EMAIL ADDRESS OR PASSWORD?

1. Log on to the website using your email address and password.
2. Click on the ACCOUNT link in the upper left hand corner.
3. Click on the SETTINGS link on the left hand side
4. Page down past the name & phone numbers field until you get to the password or email sections, update the info and click on save.  

NOTE: Any new email address will require that you verify the email address so watch for the verification email and follow the instructions, otherwise your account may get stuck in limbo and require help from Crossbar to fix it. 

HOW DO I SEE THE DETAILS OF THE PAYMENT PLAN WE SIGNED UP FOR?

1. Log on (must be the registering parent) 
2. Select ACCOUNT (upper left corner) 
3. Select PARTICIPANTS on the left hand side 
4. Select "View Details" next to your player's name 
5. Scroll down, then under Registration History, select "View Details" 
6. The payments & dates are listed. Note payments are processed automatically on the dates listed and it may take a couple of days before they appear on your credit card account.

I AM THE REGISTERING PARENT-HOW DO I ADD SPOUSES, STEP-PARENTS, GRANDPARENTS TO MY CHILD(REN)’S REGISTRATION SO THEIR Family Calendar HAS THEIR SCHEDULE?

1. Log on (must be the registering parent) 
2. Select ACCOUNT (upper left corner)
3. Select PARTICIPANTS on the left hand side 
4. Select "View Details" next to your player's name 
5. Add the top of this display is a Link "+ ADD ACCOUNT". Click on this link.
6. Add the parent's email address and select ADD ACCOUNT
7. If the parent already has an account, they will be added immediately.
8. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.
9. Parents associated with the child can check to see who has been added by following steps 1 thru 4 at any time.

HOW DO I CHANGE OR ADD A CREDIT CARD TO MY CHILD’S REGISTRATION?

Credit/Debit Cards expire or are lost/stolen. Once you are notified of a failed payment, please update your card as soon as possible. 

Steps to change/add a credit card:

1. Log on
2. Click on the ACCOUNT (link in upper left hand corner)
3. Click on the PARTICIPANTS tab on the left hand side of the page
4. Click on View Details next to your child’s name
5. Page down on the Player Info page until you get to “Registration History”
6. Click on View Details next to the Program to which your child has remaining payments.
7. Click on the EDIT button next to the card # of the next installment and add another card.
8. Once you have changed/added a new credit/debit card, please notify the Registrar so an adjustment to the payment due date and/or amount can be made.

How to add your USA Hockey Membership number to your player's account

1. Log on
2. Click on the ACCOUNT (link in upper left hand corner)
3. Click on the PARTICIPANTS tab on the left hand side of the page
4. Click on View Details next to your child’s name
5. Click +Add Membership from the black action bar
6. Choose USA Hockey from the Association drop-down box
7. Enter this season's new number and click the Add Membership button to save

TROUBLESHOOTING

• I can't log on. Please click on the SIGN UP link in the upper left hand corner and create an account.
• Signup says this email already has an account. Follow the forgot password instructions. If no email to reset the password is received (check your JUNK or SPAM folders 1st!), email the registrar to have Crossbar manually verify or reset your account.
• I logged on and clicked on the Family Calendar link and I don't see my child('s) schedule.